I am a Taobao seller, if the buyer has received the goods. However, I applied for a refund. What should I do? (Virtual items. Game coins or the like. There is no courier list)

He just didn’t want to pay. He also wanted to get the game currency, and he didn’t want to pay the RMB.
As soon as he received the goods, he immediately applied for a refund. What should I do?

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